We know that you want answers!
Some of our customers reported issues when using our Marine Magnesium Checker® (HI783).
We at Hanna, took a deep dive into this problem. We gathered customer feedback and performed extensive testing in our laboratory.
After investigating, we determined that our reagents used in the Marine Magnesium Checker® test were the root cause of this issue.
We discovered that one of the chemical raw materials in the reagents has an unexpected degradation over time. This caused customers to experience high readings.
The good news is we have a solution! Please complete this form to get your new reagents.
We will send new reagents to our customers that purchased a Marine Magnesium Checker (HI783). The estimated ship date is 6-8 weeks due to production requirements.
Located right on the back of the Checker®.